PAYMENT TERMS
Licensed practitioners may be billed on an open account. All accounts are due within 30 days from our invoice date. Equipment orders are due on delivery. An interest charge of 2.0% per month will be levied on past due accounts. Prices are in Canadian dollars and do not include P.S.T., H.S.T. (harmonized sales tax), G.S.T. or freight. Equipment and special order products require a non-refundable deposit of 25%. All equipment and special orders cannot be canceled and are non-returnable. Payment plans are available only if prior payment arrangements have been made. Ask about our convenient leasing plans that can be tailored specifically to your equipment purchases. A $60.00 service charge applies to all non-negotiated (NSF) cheques.
SHIPPING
Most orders are packed and shipped the day you order for next day delivery to your practice. We ship your order by ICS, UPS or local courier. Orders over $250 will be shipped at no charge to most major centers in Canada. Heavy or bulky items may incur a shipping charge at our discretion. Products deemed to be Hazardous by the Canadian Transportation of Goods Act are subject to a $22.00 handling fee per shipment. For your convenience we have identified these items throughout our catalogue with a symbol.
CLAIMS
Please check your order immediately upon receipt. If there is any damage in transit or any shortage to the order, please advise us within two business days of receipt of the goods.
RETURNS
Returns shipped collect will not be accepted. We will automatically refuse all unauthorized returns from the carriers. Please call our office for instructions. All items must be in new re-saleable condition (i.e.: original package, unmarked, and unbroken seals). Special orders, drugs, dated or sterile items (including handpieces) and equipment may not be returned for credit. Handpieces will be repaired or replaced in accordance with the manufacturers’ warranties. Carefully check the shipping container and invoice to verify that you have received what you ordered. A restocking charge of 20% applies to returns after 30 days. Sorry, under no circumstances can we accept an item for return after 90 days. It is the customer’s responsibility to pay for freight of returned orders.
PRICE POLICY
We will make every effort to maintain prices in this catalogue for the 2012 calendar year, but we reserve the right to make price adjustments. Prices fluctuate with market conditions, manufacturers’ price revisions and foreign currency exchange rates. K-Dental is not responsible for typographical errors. Prices are subject to change without notice. The prices in this catalogue supersede all previous catalogue prices. Please check our web site at: www.k-dental.ca or call customer service for the most up-to-date pricing.
WARRANTY
K-Dental Inc. makes no representation or warranty, express or implied (including implied warranties of merchantability or fitness for a particular purpose) concerning the products listed in this catalogue. We honour all manufacturer’s warranties and provide a 30 day labour warranty, 90 days on high-speed handpiece repairs.